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Our Returns Policy

We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy.

1  Returning unwanted items.
If for any reason you are unhappy with your purchase, you can return it to us in its original condition, within 30 days, and we will either send a replacement or  issue a full refund for the price you paid for the item less packaging and postage.

Goods must be returned in their original condition to:

Blade Rubber
Newcastle Court



Powys LD8 2PA

United Kingdom

Please enclose a copy of the receipt and indicate whether you require an exchange or refund.
Please pack the product securely.
It is the customers' responsibility for the return shipping.

2  Returning defective, broken or damaged products

If for any reason a product is defective or damaged in the post please contact us before returning the product.
Please include in the email  the order number, the product code, and how the product is damaged or broken.
We will send out a replacement  product the same or next working day, and normally there is no need to return the damaged product.  If we do ask for the damaged product to be returned we will refund the cost of the postage.

3  Product not working

If a product is not working for any reason please contact us
with an order number and explaining why the product is not working.
If the product is faulty we will send out a replacement or arrange a refund.   

4  Wrong product received

If we have sent the wrong product in error please contact us
with an order number.
We will promptly send out a replacement. Unless we ask there is no need to return the incorrect item.

This returns policy does not affect your statutory rights.